内容简介
Knownforitscomprehensiveapproach,thistextshowsoperationsmanagershowtoanalyseprocesses,ensurequality,createvalue,andmanagetheflowofinformation,productsandservices.Theseventheditionoffersanextensivecollectionofexercisesandsolvedproblemstoreinforcekeyconcepts.Anincreasedemphasisisplacedonsupplychainmanagementandservices.Newinformationispresentedontheenvironmentandgreenmanagement,andtechnologytypeOMtopicsasitappliestoproduction,control,thesupplychain,andglobaloperations.Allchapteropeningcasesandin-textexampleboxeshavealsobeenrevisedorreplaced.Thisnewcontentbetterpreparesoperationsmanagersfortheissuestheyllexperienceinthefield.
作者简介
BERNARDW.TAYLORIIIisthePamplinProfessorofManagementScienceandHeadoftheDepartmentofBusinessInformationTechnologyinthePamplinCollegeofBusinessatVirginalPolytechnicInstituteandStateUniversity.HereceivedaPh.D.andanM.B.A.fromtheUniversityofGeorgiaandaB.I.E.fromtheGeorgiaInstituteofTechnology.HeistheauthorofthebookIntroductiontoManagementScience(10thed.)andco–authorofManagementScience(4thed.).Dr.Taylorhaspublishedover80articlesinsuchjournalsasOperationsResearch,ManagementScience,DecisionSciences,IIETransactions,JournaloftheOperationalResearchSociety,ComputersandOperationsResearch,Omega,andtheInternationalJournalofProductionResearch,amongothers.RobertaS.RussellisaProfessorofBusinessInformationTechnologyinthePamplinCollegeofBusinessatVirginiaPolytechnicInstituteandStateUniversity.ShereceivedaPh.D.fromVirginiaPolytechnicInstituteandStateUniversity,anM.B.A.fromOldDominionUniversity,andaB.S.degreefromVirginiaPolytechnicInstituteandStateUniversity.Dr.Russell′sprimaryresearchandteachinginterestsareintheareasofoperationsandsupplychainmanagement,serviceoperations,scheduling,andquality.ShehasbeenpublishedinDecisionSciences,IIETransactions,InternationalJournalofProductionResearch,JournalofOperationsManagement,IEEETransactions,AnnalsofOperationsResearch,ComputersandOperationsResearch,andothers.
