Difficult Conversations: How to Discuss What Matters Most 高难度谈话

Whatisadifficultconversation?Askingforapayrise,saying'no'toyourbossorspouse,confrontingafriendorneighbor,askingadifficultfavor,apologizing.Weallhaveconversationsthatwedreadandfindunpleasant.Butcanwedeveloptheskillstomakesuchsituationslessstressfulandmoreproductive?Basedonfifteenyearsofresearchandconsultationswiththousandsofpeople,"DifficultConversations"pinpointswhatworks.Usethisground-breaking,step-by-stepbooktoturnyourdifficultconversationsintopositive,problem-solvingexperiences.