The Customer Comes Second

作者 Hal Rosenbluth著
出版社 HarperCollins
出版时间 1994年4月
ISBN 9780688132460
定价 120.90

内容简介

TheCEOofRosenbluthTravelexplainshowhiscompanyhasthrivedbyputtingtheemployee,andnotthecustomer,first,anddiscussesthesuccessofnewideasinhiring,performancereview,technologicaldevelopment,andcompensation.Original.50,000firstprinting.

作者简介

HalRosenbluth'scompanyhasbeenprofiledinmanyofthenation'sleadingpublications,includingTheWallStreetJournal,theHarvardBusinessReview,andInc.magazine.DianeMcFerrinPetersisdirectorofcorporatecommunicationsforRosenbluthTravel.Botharepopularlecturers.

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