Value Stream Mapping: How to Visualize Work and

Alignyourleadershipteamtodeliverthehighestpossiblevaluetoyourcustomers.Toomanyorganizationstodaysufferfromsilo-centricbehaviorandintra-organizationalconflict.Yetmostdon'tunderstandwhat'sholdingthembackfromachievingoutstandingperformance.Valuestreammapping-anessentialbutunderusedmethodology-isaprovenapproachtohelpyouvisualizeandresolvedisconnects，redundancies，andgapsinyourvaluedeliverysystem.Morethanmerelyatooltoeliminateoperationalwaste，valuestreammappingisahighlyeffectivemeanstotransformleadershipthinking，definestrategyandpriorities，andcreatecustomer-centricworkflow.Inthisdetailedguide，businessperformanceimprovementexpertsKarenMartinandMikeOsterlingpresentapracticalwaytodeeplyunderstandhowworkgetsdone-inanyenvironment-andhowtodesignimprovedworksystems.You'lllearnhowto：prepareandengageyourleadershipteaminthetransformationprocess;gainadeepunderstandingaboutyourcurrentworksystemsandtherelatedbarrierstodeliveringvalue;designafuturestatethatenablesoutstandingperformanceonallfronts;andadoptthenewdesignandlaythefoundationforcontinuedimprovement.Whetheryouareanovice，anexperiencedimprovementpractitioner，oraleader，ValueStreamMappingwillhelpyoudesignandoperateyourbusinessmoreeffectively.Andifyourorganizationalreadyusesvaluestreammapping，thisbookwillhelpyouimproveyourtransformationefforts.Intoday'srapid-firebusinessenvironment，therearetoomanyproblemstobesolvedandtoomanyopportunitiestobeleveragedtooperatewithoutahighlyeffectivemeansforaccomplishingtheimportantworktobedone.Valuestreammappingisthemissinglinkinbusinessmanagementand，properlyexecuted，hasthepowertoaddressmanybusinesswoes.PraiseforValueStreamMapping："Valuestreammappinghasevolvedfromitsrootsasatoolusedbygeekstoreimagineandreconfiguremanufacturingoperationstoaprocesstoenabledeeporganizationalinterventionandtransformation.WithValueStreamMapping，KarenMartinandMikeOsterlingprovideanoutstandingguideforpractitionersengagedinthechallengingworkofimprovingthehorizontalflowofvalueacrossorganizations."(JohnShook，ChairmanandCEO，LeanEnterpriseInstitute，andauthor，LearningtoSee)."DespitedecadesofviewingvaluestreammappingasthecoretoolofLeantransformations，thereisstillconfusion.KarenandMikeputmappinginitsproperperspectiveasamethodologyforgettinghigh-performingteamstoseewaste，shareafuturestatevision，andbuildmeaningfulactionsthatarecarriedoutwithpassionandpurpose."(JeffreyLiker，author，TheToyotaWay)."InValueStreamMapping，KarenandMikenotonlyprovideagreathow-tobookfortransformingvaluestreams，theyalsodemonstratethebenefitsthattakingaholisticviewcanhaveonanorganization'scultureandcommitmenttocustomervalue.Thereissomethingtolearnforthenoviceandexpertoneverypage."(JeffChester，ChiefRevenueOfficer&SeniorVicePresident，Availity)."MartinandOsterlinghavewrittenanexcellentbookthatshowsyouhowtodovaluestreammappinganddoitright.Followtheiradviceandyourorganizationwillgettheprofoundlyradicalchangerequiredtobetterserveyourcustomersandcreateunprecedentedprofitsandagility."(BrianMaskell，author，PracticalLeanAccounting)."VSMisoftenmisunderstoodandunderutilized.Strategically，itcanbeaRosettaStonetohelpbringdisparateorganizationalsilostogetherandacatalystforstimulatingandprioritizingenterprise-widetransformation.KarenandMikehaveproducedanotherterrificguide.Readit，practiceit，shareit，teachit."(SteveBell，author，RunGrowTransform)."ValueStreamMappingiswellworthpickingup.It'sastraightforwarduser'sguidetoconstructingcurrent-stateanddesigningfuture-statevaluestreammapsthathelpyouvisualizeandimproveyoureffortstoflowvaluetoyourcustomer."(MatthewMay，authorofTheLawsofSubtraction).