内容简介
NEWEDITION,REVISEDANDUPDATEDInAmerica,organizationsspend$175billionintraininginitiativesandmorethan$500billioninhumanresourcesolutionseveryyearyetoftenhavelittletoshowforit.Onereasonisthatpeople?jumptosolutions?beforetheyidentifythecausesoftheproblem.Performanceconsultantsareeffectivebecausetheypartnerwithclientstoclarifybusinessgoalsanddeterminerootcausesforgapsbetweendesiredandcurrentresults.Onlythenarespecificsolutionsagreeduponandimplemented.Thisthirdeditionoftheclassicbookthatintroducedperformanceconsultingaddsawealthofnewmaterial.Therearenewcaseexamplesthroughoutandfournewchaptersprovidingdetailedstepsformeasuringresultsfromperformanceconsultinginitiativesonfivedifferentlevels,includingROI.Thebookincludesanever-before-publishedAlignmentandMeasurementModel,allowingyoutoconnectorganizationalneedsandperformanceconsultinginitiativesdesignedtoaddressthoseneedswiththeappropriatelevelofmeasurement.Thisremainsaprofoundlypracticalbook,featuringtools,models,andchecklists.Itwillenableyoutomakeadifferenceinyourorganizationthatisvalued,measurable,andsustainable.,