Gentle Art Verbal Self Defence @ Work 职场高雅语言自卫艺术

Obscenities,ethnicandsexistepithets,cuttingjokes,subtleput-downs--whethershouted,saidwithasmile,orsentviae-mail--areallverbalabuse.Formanyitistheeverydaylanguageofdoingbusiness.SuzetteHadenElgin,nationallyrecognizedlinguisticsexpertandauthor,appliesheracclaimedtechniquesforcombatingverbalviolencetocommonon-the-jobsituations.Forcefulyetnonthreatening,herprovenstrategieswillempowerworkersofeveryleveltorecognizeverbalabuse,gentlydefuseit,andreplaceitwithcourteousandeffectivecommunication.Citingexamplesgrabbedfromtheheadlines,Dr.Elginrevealsthecostofdemeaninganddestructivelanguagetoanybusiness.Stepbystep,sheshowshowtoidentify,andconquertheverbaltoxinsattherootofworkplacehostilityandtension.Readerswilllearnhowtoavoid"malpracticeofthemouth"andsexualharassment;communicatesensitivelyandclearlywithnon-nativeEnglishspeakers;comeacrossasstrong,straightforward,andtruthful;andtakecompletecontrolofanyverbalconfrontation--calmly.Workoutsectionsthroughoutthebookprovideplentyofopportunitiesforpractice.Withalookatcommunicationskillscrucialfore-mail,voicemail,andtheInternet,aswellasthespecialchallengesfacinghomebasedandvirtualbusinesses,TheGentleArtofVerbalSelf-DefenseatWorkisthedefinitiveguidetoeffectiveandhumanecommunicationonthejob.PrefacetoSecondEditionIntroduction:Language-thePowerSourceThatNeverFailsYoup.1LearningtheTerritoryp.12It'sOnlySemanticsp.31LanguageandtheGameDomainp.51LanguageandtheBusiness/ProfessionalDomainp.77MalpracticeoftheMouthp.101LanguageandtheTimeDomainp.133LanguageandthePublicRelationsDomainp.161SemanticModulationp.200LanguageandthePersonalDomainp.222Lyingp.249StayingOutofCourtandOutofTroublep.271Conclusion:BuildingRealityBridgesp.301TheGentleArtofVerbalSelf-DefenseSystems:AnOverviewp.311ReferencesandBibliographyp.319BooksandOtherMaterialsp.331Acknowledgmentsp.333AbouttheAuthorp.334Indexp.335TableofContentsprovidedbyBlackwell.AllRightsReserved.污言秽语、种族和性别歧视的绰号、挖苦人的笑话以及不易察觉的奚落--无论是大喊出来的、笑着说的或是通过电子邮件发送的--都是语言暴力。对大多数人来说，这是做生意的日常用语。苏西特·哈登·埃尔金（SuzetteHadenElgin）是全国公认的语言学专家和作家，她采用广受好评的方法打击在职场情景中常见的语言暴力。她的有效战略强劲有力但又不具有威胁性，将使每一层级的员工认识到语言暴力，温和地平息语言暴力，并以礼貌有效的沟通取代语言暴力。埃尔金博士从头条新闻援引例子，揭示了任何企业需要为贬低的和恶意的语言付出的代价。她循序渐进地展示了如何识别并控制工作场所敌意和紧张根源的语言毒素。读者将学习如何避免“口头纠纷”和性骚扰；小心清楚地与非英语母语者沟通；给人以强烈、直接以及真实的印象；并完全控制任何语言冲突--从容应对。本书的练习部分提供了大量的实践机会。就电子邮件、语音邮件和互联网的关键沟通技巧以及居家及虚拟企业面临的特殊挑战而言，《职场高雅语言自卫艺术》对工作中有效和人性化的沟通给予了明确的指导。