DeliveringKnockYourSocksOffService(KnockYourSocksOffSeries)
- 作者
- 出版社 McGraw-HillEducation
- 出版时间 2011年10月
- ISBN 9780814417553
- 定价 171.00
内容简介
Withsomanychoicesavailabletothem,today'scustomersaresmarterandmoredemandingthaneverbefore,puttingrepeatbusinessatrisk.Inordertokeepthemcomingback,youcan'tjustgivethemgood,orevengreat,customerservice...youhavetoknocktheirsocksoff!Completelyupdatedwithnewtechniquestohelpthelistenerworksuccessfullywitheventhemostdifficultcustomers,DeliveringKnockYourSocksOffServiceprovidesproventipsandstrategiesfor:Meetingcustomers'expectationsandsatisfyingtheirneeds.Becomingeasiertodobusinesswith.Determiningtherighttimestobendorbreaktherules.Becomingfantasticfixersandpowerfulproblem-solvers.Copingeffectivelywith"customersfromhell".Writtenandreadinthesameaccessibleandhumorousstylethatmadethisbookaclassic,thefourtheditionfeaturesfreshanecdotesaswellasbrand-newchaptersonimportanttopicsincludingthegenerationaldivide,servingcustomersaroundtheglobe,andcommunicatingeffectivelywithcoworkersacrossfunctionsinotherdepartments.Nowmorepowerfulthanever,thisindispensableguidetellslistenershowtoprovidebetterservicethantheircustomershaveeverimagined.
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