Thanks for the Feedback The Science and Art of

ThebestsellingauthorsoftheclassicDifficultConversationsteachushowtoturnevaluations，advice，criticisms，andcoachingintoproductivelisteningandlearningWeswiminanoceanoffeedback.Bosses，colleagues，customers—butalsofamily，friends，andin-laws—theyallhave“suggestions”forourperformance，parenting，orappearance.Weknowthatfeedbackisessentialforhealthyrelationshipsandprofessionaldevelopment—butwedreaditandoftendismissit.That’sbecausereceivingfeedbacksitsatthejunctionoftwoconflictinghumandesires.Wedowanttolearnandgrow.Andwealsowanttobeacceptedjustaswearerightnow.ThanksfortheFeedbackisthefirstbooktoaddressthistensionheadon.Itexplainswhygettingfeedbackissocrucialyetsochallenging，andoffersapowerfulframeworktohelpustakeonlife’sblizzardofoff-handcomments，annualevaluations，andunsolicitedadvicewithcuriosityandgrace.Thebusinessworldspendsbillionsofdollarsandmillionsofhourseachyearteachingpeoplehowtogivefeedbackmoreeffectively.StoneandHeenarguethatwe’vegotitbackwardsandshowuswhythesmartmoneyisoneducatingreceivers—intheworkplaceandinpersonalrelationshipsaswell.CoauthorsoftheinternationalbestsellerDifficultConversations，StoneandHeenhavespentthelasttenyearsworkingwithbusinesses，nonprofits，governments，andfamiliestodeterminewhathelpsuslearnandwhatgetsinourway.Withhumorandclarity，theyblendthelatestinsightsfromneuroscienceandpsychologywithpractical，hard-headedadvice.Thebookisdestinedtobecomeaclassicintheworldofleadership，organizationalbehavior，andeducation.