内容简介
ThisbookisanoveltreatmentofOperationsManagement.Ittakesafreshinsighttothisincreasinglyimportanttopic,exploringfundamentalprinciplesequallyapplicabletoserviceandmanufacturingsituations.Thebookadaptsastrategicstancebyprovidingaframeworkforeffectivedecisionmakingandisaimedatpractisingmanagerswhoneedtodesignworkingprocesses,managechangeandmakedecisionswithinastrategicframework.Theframeworkandsupportingcasevignettesallowthepractitionertograspessentialconceptsquicklyinarangeofdifferentoperationalcontexts.
作者简介
DrDavidBamfordjoinedManchesterBusinessSchoolin2000.Heisanexperiencedindustrialist/academicandaSeniorLecturerinOperationsManagement.In2009hewasawardedtheUniversityofManchesterDistinguishedAchievementMedal-TeacheroftheYear2009;in2006hewontheUniversityofManchesterAwardforTeachingExcellence.Hisresearchinterestsincludehealthcaresystemsreformandreview,strategicchangemanagementandorganisationalsystemsdesign.Hismanyteaching/programmeadministrativeactivitieshaveincluded:Director-NHSLeadershipProgramme,anMScprogrammeforseniorNHSDirectorsinpartnershipwithPriceWaterhouseCoopers;UniversitylectureprogrammesinOperationsManagement(MBAandBSc);QualityManagement:Concepts;Practice(BSc;MSc);QualityManagement:Tools;Techniques(BSc);BusinessImprovementTools&Techniques(MSc);OrganisationalChange(MSc).DrPaulForresterisaSeniorLecturerinOperationsManagementandDirectorofaFull-TimeMBA.Hisresearchinterestslieinthestrategic,designandorganizationalissuesofmanagingoperations,theextensionofoperationsmanagementconceptstoserviceorganizations,andthemanagementoftechnologytransferprojects.ThoughhisearlyworkwaspredominantlyUK-based,theresearchhasbecomeincreasinglyinternationalinnature,thelatterhavingincludedstudiesoftheimpactoncompaniesofforeigndirectinvestmentandtechnologytransfer,andcomparativestudiesofoperationsmanagementpracticesintheemergingeconomiesofPacificAsiaandCentral/EasternEurope.
