内容简介
Inthisbooktheauthorexplainsthatmanagersmustbuildhumancapitalandengenderemployeeengagementbymanagingthemalmostnotatall,byattendinginsteadtothefactorsandcircumstancesthatmakethemsuccessful.Inotherwords,managersmustplaytheirrolefromoffstageandoutofthelimelight.Basedonasurveyofover16,000employees,theauthorpresentsTowers-Perrins'managementperformancemodel:Executingtasks,Buildingrelationshipsandperformancecapability,andEnergizingchange.Additionally,managersmustcreateanatmosphereofauthenticityandtrust.