书目

People Skills: How to Assert Yourself Listen to Others and Resolve Conflicts

内容简介

PeopleSkillsisacommunication-skillshandbookthatcanhelpyoueliminatetheseandothercommunicationproblems.AuthorRobertBoltondescribesthetwelvemostcommoncommunicationbarriers,showinghowtheseroadblocksdamagerelationshipsbyincreasingdefensiveness,aggressiveness,anddependency.Heexplainshowtoacquiretheabilitytolisten,assertyourself,resolveconflicts,andworkoutproblemswithothers.Theseareskillsthatwillhelpyoucommunicatecalmly,eveninstressful,emotionallychargedsituations.

作者简介

RobertBolton,Ph.D.,ispresidentofRidgeConsultantsinCazenovia,NewYork,afirmthatspecializesinimprovinghumanperformanceinindustry,healthcare,education,andgovernment.Hisstaffhastaughtcommunicationskillstothousandsofmanagers,salespersons,first-linesupervisors,secretaries,customer-relationspersonnel,teachers,membersoftheclergy,health-careworkers,couples,andothers.

—  END  —