内容简介
PeopleSkillsisacommunication-skillshandbookthatcanhelpyoueliminatetheseandothercommunicationproblems.AuthorRobertBoltondescribesthetwelvemostcommoncommunicationbarriers,showinghowtheseroadblocksdamagerelationshipsbyincreasingdefensiveness,aggressiveness,anddependency.Heexplainshowtoacquiretheabilitytolisten,assertyourself,resolveconflicts,andworkoutproblemswithothers.Theseareskillsthatwillhelpyoucommunicatecalmly,eveninstressful,emotionallychargedsituations.
作者简介
RobertBolton,Ph.D.,ispresidentofRidgeConsultantsinCazenovia,NewYork,afirmthatspecializesinimprovinghumanperformanceinindustry,healthcare,education,andgovernment.Hisstaffhastaughtcommunicationskillstothousandsofmanagers,salespersons,first-linesupervisors,secretaries,customer-relationspersonnel,teachers,membersoftheclergy,health-careworkers,couples,andothers.