书目

Difficult Conversations：How to Discuss What Matters Most

内容简介

Weattemptoravoiddifficultconversationseveryday-whetherdealingwithanunderperformingemployee,disagreeingwithaspouse,ornegotiatingwithaclient.FromtheHarvardNegotiationProject,theorganizationthatbroughtyouGettingtoYes,DifficultConversationsprovidesastep-by-stepapproachtohavingthosetoughconversationswithlessstressandmoresuccess.you'lllearnhowto:

?Deciphertheunderlyingstructureofeverydifficultconversation
?Startaconversationwithoutdefensiveness
?Listenforthemeaningofwhatisnotsaid
?Staybalancedinthefaceofattacksandaccusations
?Movefromemotiontoproductiveproblemsolving

作者简介

DouglasStone,BrucePatton,andSheilaHeenteachatHarvardLawSchoolandtheHarvardNegotiationProject.Theyhavebeenconsultantstobusinesspeople,governments,organizations,communities,andindividualsaroundtheworld,andhavewrittenonnegotiationandcommunicationinpublicationsrangingfromtheNewYorkTimestoParentsmagazine.BrucePattonisalsoaco-authorofGettingtoYes.EachofthemlivesinBoston,Massachusetts.

StoneandHeenaretheauthorsofThanksfortheFeedback:TheScienceandArtofReceivingFeedbackWell(EvenWhenItIsOffBase,Unfair,PoorlyDelivered,andFrankly,You'reNotintheMood)(Viking/Penguin,2014)RogerFisheristheSamuelWillistonProfessorofLawEmeritus,DirectoroftheHarvardNegotiationProject,andthefounderoftwoconsultingorganizationsdevotedtostrategicadviceandnegotiationtraining.

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