What Did You Say?：The Art of Giving and Receiving Feedback

ContentsPart1.FactsandFantasiesaboutFeedback1:WhatisFeedback?2:ModelsofFeedbackPart2.GivingFeedback3:TheCompulsiontoGiveFeedback4:GivingFeedbackWhenInvited5:TheFearofGivingFeedbackPart3.ReceivingFeedback6:WhyFeedbackIsMysterious7:TheFeedbackPreventionLaw8:FindingPeopletoGiveYouFeedback9:AskingforFeedback10:WhatAren'tTheySaying?Part4.FeedbackasaProcessofInteraction11:TheContextofFeedback12:ElementsofFeedbackMessages13:AdditionalSourcesofDifficulty14:CheckingOutInteractiveFeedbackPart5.FacilitatingImprovedInteractions15:ClarityandIntimacy16.ClarityandSelf-Worth17:IncreasingtheAmountandQualityofFeedback18:TimingYourFeedback19:CongruentResponsePart6.Epilogue:FeedbackArtistryTheArtofGivingFeedbackTheArtofReceivingFeedbackTheArtofCongruenceExperiencesPart7:Appendix:DesigninganInteractionWorkshopPart8:Appendix:FurtherResourcesforLearningAboutFeedback