Sharing Hidden Know-How: How Managers Solve Thorny Problems With the Knowledge Jam

"SharingHiddenKnow-Howaddressesoneofthetime-honoredproblemsinorganiztions:'Howdoyougetpeoplewithexperience,solutions,andknowledgetosharethemeffectivelywiththosewhoneedthosevaluableassets?'Technology,wenowknow,isnottheanswer—humandiscussionis.Pughtellsyouhowtostructureandfacilitatetheseimportantconversations."—ThomasH.Davenport,President'sDistinguishedProfessorofITandManagement,BabsonCollege;authorofAnalyticsatWorkandThinkingforaLiving"InthisinnovativeandusefulbookKatePughshowshowyoucanbeafarbetterknowledgepractitionerjustbyreleasingthepoweroftalkinginyourorganization.Afineexampleofthenewgenerationofknowledgebooks."—LarryPrusak,author,WorkingKnowledge;visitingscholar,MarshallSchoolofBusiness,UniversityofSouthernCalifornia;andseniorknowledgeadvisortoWorldBankandNASA"SharingHiddenKnow-Howmeetsanurgentneedwithinleadershippractices:aneffectiveconversationalprocessforcapturingandtransferringdeepsmarts."—StephenDenning,author,TheLeader'sGuidetoRadicalManagementandTheSecretLanguageofLeadership"Leadershavelongknownthatthe'know-how'ofexperiencedteamsiskeytotheirorganizations'abilitytoachievestrategicgoals.Thechallengehasalwaysbeentodistillthiswisdomanddeployitinawaythatmaximizesandacceleratesitsimpactonorganizationaleffectiveness.SharingHiddenKnow-Howprovidesapracticalapproachtoaddressingthischallenge,and,insodoing,improvescompetitiveness."—PaulLucidi,chiefinformationofficer,InsuletCorporation"Afantasticreplacementforthelongdormantandneverusedlessons-learnedrepository!Thisbookprovideswelldocumentedandeffectivetoolsforreallylearningfromyourorganization.Asourbusinesscontinuestogothroughtransformationalchange,IhopetomakegooduseoftheKnowledgeJamtomakethattransformationefficient."—SherylSkifstad,seniordirector,SupplyChainITataFortune100company