PROCESS IMPROVEMENT AND QUALITY MANAGEMENT IN THE RETAIL INDUSTRY 过程改进与质量管理

TheauthorsofProcessImprovementandQualityManagementintheRetailIndustrydiscussqualitymanagementthroughtheexaminationofseveralcompaniesthatwontheesteemedMalcolmBaldrigeNationalQualityAward.AuthorsGeorge,Thomas,andWeimerskirchbelievethatBaldrigecriteriadefineamanagementmodelbecausetheyprovideoneofthemostcomprehensiveguidestounderstanding,assessing,controlling,andimprovinganorganizationforqualitymanagement.Theauthorsalsodiscussmanyofthebusiness-relatedproblemsofmoderntimes,suchasfinancialscandals,controversialsocialactivismmorale,andtheimpactofoutsourcingtoothercountries.Overall,thebookstressestheimportanceofgoodqualitymanagementtoacompany’ssuccess.