The Customer-Driven Company Moving from Talk to Action
- 作者
- 出版社 Basic Books
- 出版时间 1993年4月
- ISBN 9780201608137
内容简介
Aninstantbusinessclassicandbestseller--thebibleofcustomerserviceisnowavailableinpaperback!ThisacclaimedbookdistillsTheForumCorporation\'s20yearsofexperiencehelpingsuchcompaniesasXerox,Westinghouse,AmericanExpress,andFidelityInvestments,andprovidesthemostthoroughlyresearchedandpracticalinformationeveravailableoncustomerservice.
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