Crucial Conversations: Tools for Talking When Stakes Are High

ThefirsteditionofCrucialConversationsexplodedontothesceneandrevolutionizedthewaymillionsofpeoplecommunicatewhenstakesarehigh.Thisneweditiongivesyouthetoolsto:Prepareforhigh-stakessituationsTransformangerandhurtfeelingsintopowerfuldialogueMakeitsafetotalkaboutalmostanythingBepersuasive,notabrasiveKerryPatterson,JosephGrenny,RonMcMillan,andAlSwitzlerarecofoundersofVitalSmarts,aninnovatorincorporatetrainingandorganizationalperformance.