Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
- 作者
- 出版社 McGraw-Hill Education
- 出版时间 2012年2月 第1版
- ISBN 9780071769969
- 定价 203.90
内容简介
RepaircommunicationbreakdownsonthespotanddrivepositiveresultsineveryconversationFailedconversationscantakeaheavytollonourprofessionalandpersonallives,threateningtodamagerelationships,erodetrust,andmakeitimpossibletoresolveconflicts,reachdecisions,orachievemutualunderstanding.ConversationTransformationgivesyoupracticalguidelinesformanagingthesixmostcommon(andaggravating)conversationkillers:yes-buts,mind-reads,negativepredictions,leadingquestions,complaining,andverbalattacks.Eachskill-buildingchapterguidesyouthroughathree-stepprocessforreplacingunconstructivehabitswithmoreeffectiveresponses:AWARENESSLearntorecognizeanineffectivecommunicationpatterntheinstantitoccursACTIONUsespecificnewstrategiestoturntheconversationinabetterdirectionPRACTICEEngageinrepeated,structuredpracticetoturnthoseactionsintonewhabits
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