作者简介
WilliamW.LeeisdirectorofeducationalresearchanddevelopmentattheNationalHeadquartersoftheAmericanHeartAssociationinDallas,Texas,providingleadershipandconsultingintheintegrationoftechnologyintotrainingaswellasthedesign,development,andevaluationoftraining.Dr.LeeteachesattheUniversityofTexasatDallasintheDepartmentofManagementandProfessionalDevelopmentandtheUniversityofOklahomainitsProfessionalDevelopmentDepartment.Heisawell-knownspeakeratregional,national,andinternationalconferencesandwasthe1997recipientoftheDistinguishedAchievementAwardfromtheDallas,Texas,chapterofASTDandthePennStateUniversityCollegeofEducationAlumniAssociationLeadershipandServiceAwardforhiswritingandspeaking.DianaL.OwensisaconsultantandprincipleownerofTrainingConsultingSoftek,anindependentlyownedcompanyspecializinginmultimediatrainingdevelopmentthathasworkedwithclientssuchasVerizonTelecommunications,EDS,AmericanAirlines,BlockbusterVideo,andTGIFriday'sCorporation,amongothers.OwenswaspreviouslyemployedbyEDS,ActionSystems,MultimediaLearning,Inc.,CAELink,andtheU.S.AirForce.
