内容简介
Inbusiness,therightbehavioursmatter.Butgettingitrightistricky.Evenwhenweacknowledgetheneedtochangewhatwedoandhowwedoit,lifehasahabitofgettingintheway,upsettingeventhebest-laidplans.Andjusthowdowemanagethosesituationsthatcanprovokeeventhemostrationalamongusintobehavinginwayswewouldratherforget?triggersconfrontshead-onthechallengesofbehaviourandchange,lookingattheexternalfactors(or'triggers')-bothnegativeandpositive-thataffectourbehaviours,ourawarenessofwhenweneedtochange,ourwillingness(orotherwise)todosoandourabilitytoseethechangethrough.drawingonhisunparalleledexperienceasaninternationalexecutiveeducatorandcoach,marshallgoldsmithinvitesustounderstandhowourownbeliefsandtheenvironmentsinwhichweoperatecantriggernegativebehaviours,oraresistancetotheneedtochange.Buthealsooffersupsomesimple,practicaladvicetohelpusnavigatethenegativeandmakethemostofthetriggersthatwillhelpustosustainpositivechange