书目

12

内容简介

"12:TheElementsofGreatManaging"isthelong-awaitedsequeltothe1999runawaybestseller"First,BreakAlltheRules."GroundedinGallup's10millionemployeeandmanagerinterviewsspanning114countries,"12"followsgreatmanagersastheyharnessemployeeengagementtoturnaroundafailingcallcenter,saveastrugglinghotel,improvepatientcareinahospital,maintainproductionthroughpoweroutages,andsuccessfullyfaceahostofotherchallengesinsettingsaroundtheworld.AuthorsRoddWagnerandJamesK.HarterweavethelatestGallupinsightswithrecentdiscoveriesinthefieldsofneuroscience,gametheory,psychology,sociology,andeconomics.Writtenformanagersandemployeesofcompanieslargeandsmall,"12"explainswhateverycompanyneedstoknowaboutcreatingandsustainingemployeeengagement

作者简介

RoddWagnerisaprincipalofTheGallupOrganization.AtGallup,WagnerinterpretsemployeeengagementandbusinessperformancedatafornumerousFortune500companies.HeholdsanM.B.A.fromtheUniversityofUtahGraduateSchoolofBusiness.Wagner,hiswife,Nora,andtheirthreechildrenlivenearMinneapolis,Minnesota.JamesK.Harter,PH.D.ischiefscientistforTheGallupOrganization'sinternationalworkplacemanagementpractice.SomeofhisresearchhasbeenpopularizedinthebusinessbestsellersFirst,BreakAlltheRulesandHowFullIsYourBucket?HarterhasworkedforTheGallupOrganizationsince1985,andlivesinOmaha,Nebraska,withhiswife,RaLinda,andtheirtwosons.

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