经营过程管理与平衡计分卡：战略驱动过程应用 Business Process Management

BusinessProcessManagementandtheBalancedScorecardshowsmanagershowtooptimallyusethebalancedscorecardtoachieveandsustainstrategicsuccessevenasthebusinessenvironmentchanges.Itexceptionallyfillsthegapbetweentheoryandapplicationtofacilitatetheuseofprocessesasastrategicweapontodeliverworld-classperformance.