内容简介
Theaward-winningguidetobusinessnegotiationusedbytopnegotiatorsandtrainingprogramsallovertheworld—completelyupdatedandrevisedAsdirectoroftherenownedWhartonExecutiveNegotiationWorkshop,ProfessorG.RichardShellhastaughtthousandsofbusinessleaders,administrators,andotherprofessionalshowtosurviveandthriveinthesometimesrough-and-tumbleworldofnegotiation.Hissystematic,step-by-stepapproachcomestolifeinthisbook,whichisavailableinovertenforeigneditionsandcombineslivelystorytelling,proventactics,andreliableinsightsgleanedfromthelatestnegotiationresearch.Thisupdatededitionincludes:?Abrand-new“NegotiationI.Q.”testdesignedbyShellandusedbyexecutivesattheWhartonworkshopthatrevealseachreader’suniquestrengthsandweaknessesasanegotiator?Aconcisemanualonhowtoavoidtheperilsandpitfallsofonlinenegotiationsinvolvinge-mailandinstantmessaging?Adetailedlookathowgenderandculturaldifferencescanderailnegotiations,andadviceforputtingtalksbackontrack