内容简介
DeveloptheskillsandcapabilitiesquicklybecomingessentialinthenewmarketingparadigmTheRiseofthePlatformMarketerhelpsyouleveragethe"always-on"consumertodelivermorepersonalizedengagementsacrossmedia,channels,anddevices.Bymanagingtheseinteractionsatscalethroughoutthecustomerlifecycle,youcanoptimizethevalueofyourcustomersandsegmentsthroughstrategicuseofConnectedCRM(cCRM).Thisbookshowsyouhowtotakeadvantageofthemassivegrowthandproliferationofsocialandotherdigitalmedia,withclearstrategyfordevelopingthenewcapabilities,tools,metrics,andprocessesessentialintheageofplatformmarketing.Coverageincludesidentitymanagement,audiencemanagement,consumerprivacyandcompliance,mediaandchanneloptimization,measurementandattribution,experiencedesign,andintegratedtechnology,plusadiscussiononhowthecompanyasawholemustevolvetokeeppacewithmarketing'sincreasinglyrapidevolutionandcapabilities.Theexpansionofdigitalplatformshascreatedaddressabilityopportunitythroughsearch,video,display,andsocialmedia,offeringtoday'sforemostopportunityforcompetitiveadvantage.Thisbookoutlinesthecapabilitiesandperspectiverequiredtoreaptherewards,helpingyoushiftyourstrategytoalignwiththedemandsandexpectationsofthemodernconsumer.Developthetools,metrics,andprocessesnecessarytoengagethemodernconsumerGainadeepunderstandingofConnectedCustomerRelationshipManagementLeveragetrendsintechnologyandanalyticstocreatetargetedmessagesAdjustyourcompany'sstructureandoperationstoalignwithnewcapabilitiesTheneweraofmarketingrequiresthoroughunderstandingofcCRM,alongwiththeknowledgeandinnovativeforethoughttothriveintheever-expandingdigitalaudienceplatformenvironment.TheRiseofthePlatformMarketergivesyouanedge,andhelpsyouclearapathtofullimplementation.
作者简介
ERICHEHMANisChiefExecutiveOfficerofAustinAsset.EricjoinedAustinAssetin1997asanunpaidintern,becameaprincipalin1999,andCEOin2007.In2014,Ericcompletedtheseven-yeartransitionplanprovidingfortheretirementofthefirm'sfounder.JAYHUMMELisaSeniorVicePresidentintheCorporateStrategygroupofEnvestnet.Hespendsmuchofhistimeconsultingwiththecompany'slargestRegisteredInvestmentAdvisor(RIA)clientsandprospects,helpingthembuildanddeliverontheirstrategicvisionthroughtheirpartnershipwithEnvestnet.TIMKOCHISisa40-plus-yearveteranofthewealthmanagementindustryandafounderandformerCEOandChairmanofAspiriant.Hesuccessfullytransitionedequityownershipandmanagementresponsibilityandnowconsultswithfirmsaroundtheworldfacingsimilarissues.,,,