内容简介
Operationsmanagersneedaresourcethatwillenhancetheirexperienceswithrelevantexamplesanddiscussions.Thisfourtheditionarmsthemwiththeinformationtheyllneedtosucceed.Thematerialhasbeencompletelyreorganizedwithafocusonthecurrentthrustsofoperationsmanagement:strategy,sixsigma,lean,andsupplychainmanagement.Severalcasestudieshavebeenaddedtoshowhowtheconceptsareappliedonthejob.Thepagesarenowintwocolorstoenhancetheimagesandexhibitsintegratedthroughoutthechapters.Inaddition,theheavierquantitativematerialisminimizedtoprovideoperationsmanagerswithjustthecoverageneededandexamplesthatillustrateaparticularconcept.