书目

The Design of Everyday Things

内容简介

First,businessesdiscoveredqualityasakeycompetitiveedge;nextcameservice.Now,DonaldA.Norman,formerDirectoroftheInstituteforCognitiveScienceattheUniversityofCalifornia,revealshowsmartdesignisthenewcompetitivefrontier.TheDesignofEverydayThingsisapowerfulprimeronhow--andwhy--someproductssatisfycustomerswhileothersonlyfrustratethem.

作者简介

DonaldA.NormanisProfessorofComputerScienceatNorthwesternUniversity,aformer“AppleFellow,”andapartnerintheNielsenNormanGroupConsultingFirm,whichconsultswithcorporationsondesign.Heistheauthorofanumberofbooksondesign,includingEmotionalDesignandthebest-sellingTheDesignofEverydayThings.HelivesinNorthbrook,IllinoisandPaloAlto,California.

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