内容简介
First,businessesdiscoveredqualityasakeycompetitiveedge;nextcameservice.Now,DonaldA.Norman,formerDirectoroftheInstituteforCognitiveScienceattheUniversityofCalifornia,revealshowsmartdesignisthenewcompetitivefrontier.TheDesignofEverydayThingsisapowerfulprimeronhow--andwhy--someproductssatisfycustomerswhileothersonlyfrustratethem.
作者简介
DonaldA.NormanisProfessorofComputerScienceatNorthwesternUniversity,aformer“AppleFellow,”andapartnerintheNielsenNormanGroupConsultingFirm,whichconsultswithcorporationsondesign.Heistheauthorofanumberofbooksondesign,includingEmotionalDesignandthebest-sellingTheDesignofEverydayThings.HelivesinNorthbrook,IllinoisandPaloAlto,California.